We want you and your pet to be 100% satisfied with every order. Please read our return and refund policy carefully before making a purchase.
Supplements
Due to the nature of pet supplements and health regulations, we do not accept returns on opened or used products.
We will happily issue a refund or replacement if:
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Your item arrived damaged, defective, or incorrect
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You notify us within 7 days of delivery
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You provide a photo of the issue
Accessories
For accessories (beds, toys, grooming, etc.), returns are accepted under the following conditions:
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You must contact us within 14 days of delivery
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Items must be unused, in original condition, and in the original packaging
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Customer is responsible for return shipping unless the item arrived damaged or incorrect
Refund Processing
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Approved refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to reflect, depending on your bank
Non-Returnable Items
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Gift cards
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Final sale items
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Opened or used supplements
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Personalized/custom pet products
✅ Summary:
| Product Type | Return Window | Refund Conditions |
|---|---|---|
| Supplements | ❌ Not returnable (unless damaged) | Photo proof within 7 days |
| Accessories | ✅ 14 days | Unused, in original packaging |